FAQ for visitors to the Christmas market 2023

Opening hours and entrance tickets

What are the opening hours for the market?
The market is open 12 pm-4 pm, December 9th-10th.

How do I buy my entrance ticket?
The entrance fee is 30 SEK if you pre-purchase your ticket online on our website, 50 SEK per person on site. Entrance tickets can be purchased on our from November 20th to one day before each market day. Please observe that we have a limited number of tickets, therefore we recommend you to buy your ticket in good time before the event. Tickets by the entrance will only be sold if we have capacity for more visitors on the area. You can pay with card, cash or Swish. The ticket is non refundable.

Why is there a limited number of tickets to the Christmas market?
Because we have limited space on the area. We want our visitors and exhibitors to have a safe and pleasant market experience. We have a limited number of tickets because we care about the safety of our visitors and because we want to be able to give good service.

Who do I contact if I have questions about the entrance ticket?
If you have problems with the booking or other questions regarding your entrance ticket you can e-mail us at hagnan@lulea.se.

What is included in the entrance fee?
The ticket includes entry to an old-fashioned Christmas market with carefully selected exhibitors, free fairytale walks for children, old Christmas preparations in Storgården, the opportunity to meet the wise mother Hulda, Santa and Mrs. Claus, Santa´s reindeer, the Christmas horses and more.

Do support-companions enter for free during the Christmas market?
Yes, please contact hagnan@lulea.se before the visit for a ticket.

Can groups buy entrance tickets?
Yes, please contact hagnan@lulea.se for more information.

Payment methods

Can I pay with Cash/Euro/Card/Swish at the market?
All exhibitors choose their own payment methods. Many take card and swish,
the ability to receive foreign currency is up to each individual exhibitor.

Where is the nearest ATM?
The nearest ATM is in "Stadsö centrum", it’s not possible to exchange money in the market area. Please note that there is no ATM in the church town.

Find your way on the market

Is there a map of the market area?
Here you have a map of the area with all the activities marked External link, opens in new window..
The map will also be placed on notice boards on several locations within the market area.

Where is Santa and the reindeer?
Santa and Mrs. Claus are by the Peri-Hanscha farmstead, where they collect wishing lists and greet children. Santa´s reindeer can be found near the yellow dance floor, when they´re are not walking the area.

Where is the horse and sleigh?
The horse and sleigh ride (only in case of snow) starts by the Country store's magazine, next to the country store and costs 40 SEK per person.

Where do the fairytale walk start?
The fairytale walk starts outside Storgården (the large farmstead). The walk is suitable for children from the age of 3. Only in swedish.

Where can I find the toilets?
We have several toilets for visitors on the grounds. You'll find them by Hägnan's staff house, the Country shop and Kafé Fägnan.

Practical information

Are dogs allowed on the premises?
Leashed dogs are allowed on the area but not indoors or in our outbuildings.

Can I buy food at the market?
Kafé Fägnan serves coffee and pastries in the café and outside on the museum grounds.

Can I heat baby food somewhere?
No, we do not have the ability to offer that kind of service.

Can I warm up somewhere?
No, the majority of the market take place outdoors so dress warmly.

Parking and transportation

Are there any parking facilities?
Hägnan has parking lots for visitors close to the market area, these have a limited number of spaces. There is also a parking lot by the former rescue service building External link, opens in new window.. The parking fee is 30 SEK per vehicle. We recommend you to take the local bus to Gammelstad.

Can I take the bus to the market?
Yes, you can take bus number 9 all the way to the church town. During the market weekend the bus stops at "Sandåkersvägen". You can also take bus number 1 or 2 to "Stadsö Centrum" but then there is a 15-20 min walk to the market at Hägnan. For more information see www.llt.lulea.se External link, opens in new window.

Why do we have a parking fee?
We need parking attendants to control where our visitors park, so we can fit as many as possible. They also ensure that emergency vehicles can come through in case of accidents. The revenue for the parking fee goes to the association that manages the parking.

Availability and safety

Is the area disabled friendly?
The area is accessible for prams and wheelchairs but in bad weather the accessibility can be limited. We have ramps to our main buildings but not to all outbuildings.

How do you work to reduce congestion?
We have adjusted the placement of our market stalls and our activities to get a better flow and reduced the number of entrance tickets to the market.

Are handbags allowed on the market?
Yes, handbags are allowed on the area.

Where is the defibrillator?
The defibrillator is located in Hägnan's staff building. There will also be a cardiopulmonary resuscitation educated team on location.